FAQs

We take great care in packaging your order to ensure it arrives in perfect condition. Our standard packaging method involves using envelope bags filled with air bulbs, providing a cushioned layer of protection for your products. For certain items, we go the extra mile and use sturdy paper boxes or cartoons to safeguard your purchase further. You can rest assured that your order will be packaged with the utmost care and attention to detail.

Sure, we would like to offer you a discount if you have a large quantity or order.

We take pride in transparency with our customers and want to ensure you have all the information you need. Our service fee is not an extra charge but rather a detailed breakdown of the original logistics costs. The logistics cost is divided into two parts: the Shipping Fee and the Service Fee. The Service Fee includes all the necessary expenses for labor, quality inspection, packing, and dispatch. We want to ensure that our customers are well-informed about any additional costs and where those costs are incurred. We believe in providing a seamless and hassle-free experience with no hidden charges. Our goal is to be transparent and to give our customers peace of mind when it comes to the cost of our services.

When you see an extra fee during checkout, it is usually because of the product size you are purchasing. If a product is oversized, shipping companies charge based on the dim weight or volumetric weight, which refers to the amount of space a package takes up relative to its actual weight. You can avoid this extra fee by checking the product attribute before placing your order. Oversize products may have an additional shipping fee, so it’s essential to be aware of this before you complete your purchase. We are also working to improve the accuracy of shipping cost calculations on the product page so you can have a better understanding of any potential fees before you begin the checkout process.

At our company, we take pride in our quick and efficient order processing. We understand that our customers value timely deliveries, so we make every effort to process orders within 1-2 days of inventory availability. However, if we don’t have the inventory in our warehouse, it can take up to 3-5 days to fulfill an order.

We want our customers to know that we take our responsibilities seriously. If an order takes longer than expected to process, there are several reasons why that may be the case. We stock inventory for hot-selling products while replenishing other products as orders are placed. Sometimes, suppliers may not be able to deliver on time due to stock unavailability or sending the wrong items, which can cause a delay in processing. We take additional steps in our warehouses, such as quality inspection, tag removal, and repackaging, to ensure our customers receive the best products. Lastly, if an item is defective, we return it to the supplier after quality inspection, which may delay the processing of the order.

We hope our customers see the care and attention we put into every order. If an order contains multiple products, it may take longer to process, but we assure you that we will fulfill your order as quickly as possible. Thank you for choosing our company as your trusted partner for your shopping needs.

Our branding services are here to take your business to the next level. We’ll take care of the rest when you design and purchase white-label or logo branding for your orders. Our warehouses are fully equipped to handle your branding needs, ensuring your products stand out. With our services, you can be sure that your brand will leave a lasting impression on your customers.

“Are you looking for POD products with low order quantities? You’ve come to the right place! We offer a small MOQ for most of our POD products so that you can easily print your logo on the product. Our agents are always available to assist you and offer discounts for bulk or regular orders. Don’t hesitate to contact us today, and let’s take your business to the next level!”

Do you want to create a unique product that stands out from the rest? The material you choose for printing techniques is crucial. Here are some examples to help you make the right decision:

1. We can print on flannel, non-woven fabric, packing boxes, and plastic bags. The logo size should be less than 20cm * 20cm, and the cost is only $1.99 per piece. Take advantage of this opportunity to add your logo to these materials.

2. We can also print on materials such as silicone, plastic, metal, and wood. The logo size should be larger than 20cm * 20cm, and the cost is only $1.99 per piece. Imagine the possibility of having your logo printed on a high-quality material like these.

3. If you want to print on hard materials like glass bottles, our 360-degree rotation design is perfect for you. The product should be a cylinder, and the cost is only $1.99 per piece. Your customers won’t be able to resist a product with a unique and eye-catching design.

Please choose the suitable material for your printing needs, and let us help you create a product that will leave a lasting impression.

If you’re wondering about laser printing, the answer is yes, we can do it. Our advanced laser color printing technique lets us print your logo or advertising message on almost any material, such as flat fabric, paper, plastic, glass, metal, etc. It produces more vivid colors, intricate patterns, and a high-quality finish. Additionally, we offer laser engraving services for wood or metal surfaces, which can provide a three-dimensional effect and leave a lasting impression on your customers.

You’ll be pleased that we prioritize efficiency when tracking your order. Typically, within four working days of payment confirmation, we generate a tracking number for your convenience. As long as there’s enough inventory in our warehouse, you can track your order every step of the way.

Why haven’t you received your items after two months? Don’t worry; we understand your concern. Some parcels may sometimes face unexpected delays due to festivals, severe weather, security inspections, and other reasons beyond our control. However, please note that we are committed to ensuring that your delayed orders are closely monitored until they are delivered to you. Our average delivery time to the USA is 12-50 days by ePacket and 14-25 days by China Post Registered Air Mail. So, please be patient and rest assured that we are doing everything possible to get your order to you as soon as possible.

It’s natural to be worried when your package stays in one location for an extended period. However, this may happen due to several post office and terminal security checks. If your order doesn’t pass the terminal check, it will be returned to the post office for rechecking before shipping. While this process can take a considerable amount of time, it’s essential to ensure the safety and security of your package. So please be patient, and rest assured that your package will be shipped soon.